They say you get what you tolerate, and let's face it, these days we've become accustomed to tolerating worse service at higher prices. Companies seem to be able to get away with just about anything by blaming it on "the labor shortage," "because COVID," or "inflation."

But it doesn’t have to be that way.

Sure, you may be able to get away with mediocre service from some vendors in certain areas, but if your technology fails, you're left high and dry with no lifeline. Your business depends on technology, and you need to make sure that everything is up and running perfectly, and that you're protected all the time.

Here are ten common problems, complaints, and failures we hear about all the time when it comes to IT service, and how you can eliminate them in your business:

  1. When you call your IT company, your message goes straight to voicemail and you're stuck waiting for hours or even days for a call back.
  2. You often have to follow up multiple times to get a problem resolved and to get a timeframe for when it will be fixed.
  3. Your IT company doesn't proactively monitor, patch, and update your computer network's critical security settings daily or at least weekly, leaving your entire business vulnerable to attacks.
  4. Your IT company doesn't offer proof that they're backing up all your data, laptops, and devices.
  5. Your IT company doesn't meet with you regularly (at least once a quarter) to report on their progress, review projects, and offer new ways to improve your network's performance.
  6. Your IT company doesn't provide detailed invoices that clearly explain what you're paying for.
  7. Your IT company doesn't explain what they're doing in terms that you can understand and doesn't routinely ask if there's anything else they can help with.
  8. Your IT company doesn't proactively discuss cybersecurity with you or make recommendations for protecting your network from ransomware.
  9. Your IT company hasn't provided you with complete network documentation and refuses to give you admin passwords, leaving you helpless if something goes wrong.
  10. Techs arrive late and dressed like they just rolled out of bed, making you cringe every time you have to call them.

If you're “stuck” putting up with any of these common issues, it's time to make a change. You could be paying for substandard support and worse, not keeping your company protected. This could jeopardize your data and your network's security and cost you thousands in lost productivity because you and your employees are spending time dealing with problems that shouldn't exist.

It's time to see what else is out there and make sure you're getting what you pay for. Don't settle for less than perfect when it comes to your IT support. Your business deserves the best.

To schedule a free 10-minute discovery call to see how we can get rid of your tech issues, go to https://www.northstarsvc.com/discoverycall or call us at 856-375-1220.

NorthStar Technology Services is a trusted IT Support provider in New York that specializes in businesses.