Job Description: Helpdesk / Support Specialist 

Compensation: Salary

General Summary:

Are you tech savvy, people savvy and purpose-driven? Apply today to be a part of a growing team of IT professionals. We are an IT industry leader, specializing in servicing small to medium sized businesses in the Southern New Jersey / Philadelphia region. We are growing rapidly and are in need of a Helpdesk / Remote Support Specialist to join our team! Ideal candidates will have the following skills/qualifications:

IT Experience:

  • Required: 1-3 years of relevant work experience or education.
  • Ability to troubleshoot and resolve technical problems for users remotely
  • Must be able to independently resolve a wide variety of technical issues using current job knowledge, research and external resources.
  • Hardware, software and networking experience. Hardware experience must include: Intel based desktops, laptops, and printers. Software experience must include: Microsoft Office, Windows and MAC. Networking experience must include understanding TCP/IP and DNS. Understanding of Active Directory and Exchange, Firewalls.
  • Experience identifying security related issues such as system hacks, computer viruses and worms, and spyware.
  • VMware ESXi, MS Active Directory, Group Policy - a Plus

Daily Tasks:

  • Desktop Operating System maintenance, troubleshooting and diagnosis
  • Desktop connectivity troubleshooting
  • Application installation and support
  • Printer installation and support
  • Client VPN installation and support
  • Microsoft Office Suite support
  • AD user account management
  • Office 365/Exchange user account management
  • Desktop anti-malware administration and resolution

Professional Skill Requirements:

  • Highly motivated and willingness to learn
  • Possess strong customer service skills
  • Ability to work independently and be a team player
  • Highly motivated individual with a desire to contribute to the success and direction of the team.
  • Maintain strong attention to detail in high-pressure situations
  • Excellent communication skills (written and oral).
  • Function as a subject matter expert in all required technical areas.

Desired Certifications:

CompTia A+ (within 30 days of employment) Have or working towards Net+, Security+, Microsoft Certified Professional (MCP), or Microsoft Certified Systems Engineer for Windows (MCSE). Connectwise (Manage/Automate).

About the Company:

NorthStar is leading provider of managed services and communications equipment and solutions. With a proven track record of success in this fast-paced field. NorthStar designs, deploys and manages business networks to meet every customer's distinct telecommunications and technology needs.

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